Refund and Fraud Policy
At ai-fruit.net ("the Service"), we provide instant-access AI fruit image and video generation services. This policy outlines our billing practices, credit pack rules, refund eligibility, service delivery terms, and fraud prevention measures.
1. Payment and Fees
Our platform operates on a credit-based model. When purchasing AI generation credit packs, you must provide accurate and authorized payment information.
By purchasing credits, you authorize ai fruit and our payment partners (Stripe) to charge your payment method for the one-time credit pack purchase. There are no recurring subscriptions — all credit packs are one-time purchases with specified validity periods.
- Billing disputes must be reported within 60 days
- Pricing may be updated periodically with advance notice via email or in-app notices
- Stripe processing fees are non-refundable under all circumstances
- You are responsible for any applicable taxes related to your purchases
2. AI Generation Credit Management
AI generation credits are delivered instantly upon purchase and are valid for the period specified in your credit pack:
| Pack | Validity | Credits |
|---|---|---|
| Free Trial | 1 month | 10 credits |
| Starter Pack | 1 month | 240 credits |
| Professional Pack | 2 months | 680 credits |
| Studio Pack | 3 months | 2,800 credits |
Credits expire at the end of their validity period and cannot be extended or refunded after expiration.
Account sharing, automated scripts, or unauthorized API usage may result in account suspension without refund.
Credits are consumed based on generation complexity — features like high resolution, video generation, and advanced editing consume more credits per generation.
3. Refund Policy
Our Service delivers AI generation credits and functionality instantly upon purchase. For this reason, we offer a 30-day money-back guarantee to ensure your satisfaction.
We also offer free trial credits so you can evaluate our service quality before purchasing.
3.1 30-Day Money-Back Guarantee
If you're not satisfied with our AI fruit generator for any reason — including creative capabilities, output quality, or features — you may request a full refund within 30 days of purchase.
To qualify:
- Request must be made within 30 days of credit pack purchase
- Contact our support team at [email protected] with your purchase details
- No questions asked — we respect your evaluation period
3.2 Service Delivery
Once AI generation credits are issued to your account, the service is considered delivered and fulfilled, regardless of whether the credits are used. Delivered credits remain eligible for refund under the 30-day money-back guarantee.
3.3 Refund Eligibility
Refunds may be issued in the following cases:
- Any dissatisfaction within 30 days (money-back guarantee)
- Duplicate payments (accidental repeat transactions)
- Confirmed unauthorized charges (after identity verification)
- Verified technical failures preventing service access
3.4 Non-Refundable Situations
- Refund requests after the 30-day guarantee period
- Stripe processing fees
- Content policy violations resulting in account suspension
- Proven fraudulent activity or abuse of systems
- Credits that have expired due to validity period completion
3.5 Refund Process
Refunds are issued only to the original payment method. Processing times vary by bank (typically 5–10 business days).
Contact our support team at [email protected] before initiating a bank dispute. Filing a chargeback without attempting resolution may result in delayed processing or account restrictions.
Filing false or abusive refund requests may result in suspension, termination, or liability for related fees and losses.
4. Chargeback & Dispute Policy
If a dispute is filed after a refund has already been issued, the user may be responsible for any associated dispute fees charged by the payment processor.
Users who repeatedly initiate chargebacks or misuse the dispute system may have their accounts suspended or permanently banned from our Service.
We reserve the right to deny future service to accounts involved in chargeback abuse.
Given our 30-day money-back guarantee, we expect users to contact us directly for refunds rather than initiating chargebacks.
5. Security and Fraud Prevention
We maintain strict fraud prevention and security protocols, including:
- Industry-standard security practices for all AI generations
- User identity and payment verification
- Secure encryption through Stripe
- Machine-learning fraud detection systems
- Continuous monitoring and security enhancements
Accounts involved in fraudulent behavior — including stolen credit cards, unauthorized API access, or credit abuse — may be suspended or terminated immediately. We may report suspicious activity to relevant authorities.
6. Policy Updates
This policy may be updated periodically to reflect changes in our AI generation features, credit systems, or legal requirements. Updates take effect immediately upon publication.
For questions regarding this policy or the 30-day money-back guarantee, contact us at [email protected].
This policy operates alongside applicable consumer protection laws and does not limit your statutory rights.